Spine Care That Never Stops

Whether it's a follow-up appointment or a first-time consultation about a procedure or surgery, our spine care specialists are here to help you achieve greater mobility and less pain with both in-person appointments and virtual visits. Stay connected to your care and on track with your treatment. 

How Virtual Visits Work

Virtual Visits are one-on-one video or phone appointments with your spine care provider. Virtual Visits can now be conducted for initial appointments for new patients, surgical consults, second opinions, and follow-up care across all spine conditions so that you can begin – or continue – your treatment.

For video Virtual Visits, all you need is a smartphone, tablet or computer with a video camera to get started. Call or request an appointment online, and our team will guide you through the process. For those who do not have access to video technology, our providers are also offering Virtual Visits over the phone.

Frequently Asked Questions About Virtual Visits

How can I try a Virtual Visit?

If you are interested in scheduling a Virtual Visit, please call or request an appointment online via the form below and the department will schedule a Virtual Visit with your provider and assist you with your set up.

What are the technology requirements?

Virtual Visits require:

  • Reliable internet access
  • A tablet, smartphone, or video-enabled desktop or laptop computer
  • For those who do not have access to video technology, Spine providers are also offering Virtual Visits over the phone.

Prior to a scheduled Virtual Visit, patients will be sent information on how to access their Virtual Visit.

  • Video Virtual Visits can be conducted using the Patient Gateway or Zoom platforms. A link to the appropriate platform will be provided ahead of the scheduled visit by your spine care team.
  • Patients can access their video Virtual Visits using the Patient Gateway or Zoom app on mobile or tablet devices, or via their internet browser on desktop or laptop computers. 
How do I prepare for my first Virtual Visit?

Before you connect with your provider, our team will guide you through the process, including logging in to Partners Patient Gateway or Zoom and testing your devices. Otherwise, prepare for your provider visit as you normally would, including having your questions and health updates ready.

What if I need x-rays or imaging before my virtual visit?

The clinical staff will determine if you need x-rays or imaging before your Virtual Visit. Imaging can be scheduled at any Brigham Health imaging location and will be sent to your provider before your visit.

What is the cost?

If your insurance covers Virtual Visits, you will be responsible for your standard insurance office visit co-pay. 

Request an Appointment 

To request an in-person appointment or a virtual visit, please call 857-307-6152 Monday - Friday, 8am-5pm ET, or complete the form to receive a callback.


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